Refunds & Returns
Our goal is to not only meet but exceed our customer’s expectations. We have implemented several procedures to ensure your products are exactly what you ordered. By communicating with our customers throughout the order process and sending a final proof before starting production, we strive to double check every detail.
However, we cannot accept returns for custom or embroidered products. If the delivered product matches the approved proof, we cannot accept a return.
Please inspect your delivered products for accuracy. If the goods you receive are damaged or have a manufacturing flaw, please contact us within 15 days of receiving your order. If we are unable to replace the damaged products in a timely manner, then we will issue you a full refund for the damaged products.
Customers must have an account with us prior to receiving sizing samples and samples must be returned within 60 days or you will be charged for each sample.
Please note international customers must purchase samples and then return them for a refund. Please contact us if you are an international customer and would like samples.
Every customer experience is different and we strive to meet your needs. If you are not satisfied with your order, please contact us to discuss any issues.